Free Webinar

How customer-powered advice will transform online commerce & service 

Drive sales by 8%, reduce support costs by 25%, and improve customer experience 

Featuring Kate Leggett, VP & Principal Analyst, Forrester 


Today's consumers demand high-quality service, at every stage of their journey – when they are looking for products to purchase, to learn how to get value out of a new purchase or to solve issues after purchase. However, organizations often struggle to provide consumers with the answers they need, where and when they need them.

Join our guest Kate Leggett, VP, Principal Analyst at Forrester and Marcel Holsheimer, CMO of inSided, as they discuss the importance of quality self-service, and review a highly scalable peer-to-peer service approach, where customers and prospects get help from other customers.  

Wath the webinar replay to learn about:

  •  Top trends in customer service and the rise of customer self-service
  •  The huge impact that customer service has on sales, retention, and customer advocacy
  •  A unique approach to self-service, leveraging peer-to-peer support from a community of customer experts

How 10 leading brands turn conversations into value

Learn how global brands like Sonos, T-Mobile, and BNP Paribas generate value in sales, marketing, and support with their customer communities with inSided's latest Community Success Book.

inSided Community Success Book 2017