Customer Success Book

Read our free success book to learn about the value that communities can bring to your business.

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How 10 leading brands turn conversations into value

Learn how 10 global brands generate value in sales, marketing, and support with their customer communities. Our latest ebook features success stories from leading brands like Sonos, T-Mobile, and BNP Paribas, with impressive results including:

  •  $4M annual service cost reduction 
  •  +19 points increase in net promoter score (NPS)
  •  40% of service requests handled by the community